User agreement for personal data processing
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1. General Provisions
1.1 This Agreement (hereinafter referred to as the Agreement) is a written public offer. The agreement describes the terms and conditions on the basis of which the services of the BigPay.eu exchange service are provided. By accessing the materials of the Site, the user is considered to have acceded to this Agreement.

1.2 The Site Administration has the right to unilaterally change the terms of this Agreement. Such changes shall enter into force upon posting on the Website a new version of the Agreement. If the user disagrees with the changes made, he is obliged to refuse access to the Site, stop using the materials and services of the Site.

2. Terms and definitions
Service BigPay.eu (Service) – a service that provides services for the exchange, sale and purchase of electronic currencies on the Internet.
Service Website (Website) – https://BigPay.eu
User – an individual or legal entity using the services of the BigPay.eu Service and accepting this Agreement.

EPS (Electronic Payment System) – an Internet site or software developed and maintained by a third party, which is a mechanism for accounting for cash (electronic currencies) and other obligations, payment for goods and services on the Internet, as well as the organization of settlements between it by users.
Payment system client – a person who has entered into an agreement with the relevant payment system for the acquisition of property rights to claims against it, measured in arbitrary units adopted in the relevant payment system.
Electronic currency – a monetary and / or other obligation between the developer of a given currency and its user, expressed digitally.
Payment / Transaction– transfer of electronic and / or fiat currency from the payer to the recipient.
Application – an expression of the User’s intention to use one of the services offered by the BigPay.eu Service by filling out an electronic form through the Service’s website.
Card verification is a verification of the ownership of a card (or account) to its owner. The conditions for verification of ownership are established by the Service; it is performed at a time for each new customer account (card).

3. Subject of the Agreement and the procedure for its entry into force
3.1. The subject of this Agreement is the provision of the following services to the User by BigPay.eu Service:
3.1.1. electronic currency exchange;
3.1.2. sale of electronic currency and cryptocurrency to the User;
3.1.3. purchase from the User of electronic currency and cryptocurrency.
3.2. The User is considered to have accepted this Agreement in the following cases:
3.2.1. Directions of the Application for the commission of one of the services offered by the Service;
3.2.2. Registration at BigPay.eu.
3.3. Upon sending the Application, the acceptance of the Agreement shall mean that the User has completed actions to complete the creation of the Application, confirming his intention to make a transaction with the Service. The date and time of adoption of the Agreement, as well as the parameters of the conditions of the application are recorded by the Service automatically at the time of completion of the creation of the application. This Agreement shall enter into force upon receipt by the User of the details of the Service of electronic currency or cash in the amount provided for by the parameters of the Application.
3.4. In case of registration on the BigPay.eu Service, this Agreement shall enter into force upon ticking the words “I have read and agree to the rules of the service” and click the “Register” button.
3.5. The term of the contract is set indefinitely until the termination of the contract at the initiative of one of the parties on the conditions specified below.

4. Services and the procedure for their provision
4.1. General procedure for the provision of services by the Service
4.1.1. The order of services by BigPay.eu Service is carried out by the User by sending an Application through the Service Website.
4.1.3. The Service carries out the execution of Applications on an irrevocable basis in accordance with the operating conditions of the relevant EPS.
4.1.4. Service is not responsible for any actions of EPS before its Client. The rights and obligations of the payment system and its Client are governed by the conditions for the provision of services of the respective Payment systems.
4.1.5. Using the services of the BigPay.eu Service, the User confirms that he legally owns and disposes of the funds and electronic currency participating in the relevant Payment.
4.1.6. The User undertakes to independently pay all taxes required in accordance with the tax laws of the location of the User.
4.2. E-Currency Exchange Service
4.2.1. By filling out an Application on the Service Website, the User instructs, and the BigPay.eu Service takes actions to exchange the Electronic Currency of one electronic currency for Electronic Currency of another electronic payment system selected by the User on the Service Website.
4.2.2. The User undertakes to transfer the amount of the E-currency chosen by him, indicated in the Application form, and the Service, after receiving the corresponding E-currency, undertakes to transfer (transfer) to the User the amount of the E-currency chosen by him, calculated at the Rate and in accordance with the Service tariffs.
4.2.3. The size of the BigPay.eu Service fee is reflected in the Application and is confirmed by the User when filling out the application on the Service Website.
4.2.4. The obligations of the BigPay.eu Service for transferring (transferring) Electronic Currency to the User are considered fulfilled at the time of debiting the Electronic Currency in the relevant Payment system from the BigPay.eu Service account, which is reflected in the transaction history of the corresponding EPS.
4.3. Service for the sale of electronic currency to the User
4.3.1 By filling out an Application on the Service Website, the User instructs, and the BigPay.eu Service takes actions to purchase and transfer Electronic Currency to the User.
4.3.2. The size of the BigPay.eu Service fee is reflected in the Application and is confirmed by the User when filling out the application on the Service Website.
4.3.3. Within 24 hours from the receipt of funds from the User, in the amount specified in the relevant Application, the BigPay.eu Service is obliged to transfer (transfer) Electronic currency to the details and in the amount specified by the User in the Application.
4.3.4. The BigPay.eu service reserves the right to cancel the Application submitted by the user if payment is not received within 24 hours from the date of registration.
4.3.5. The obligations of the BigPay.eu Service for transferring (transferring) Electronic Currency to the User are deemed to be fulfilled at the time of debiting the Electronic Currency in the relevant Payment system from the account of the BigPay.eu Service, which is reflected in the transaction history of the corresponding EPS.
4.4. Service for the purchase of electronic currency from the User
4.4.1. The User instructs the Application to be filled out, and the BigPay.eu Service takes actions to purchase electronic currency from the User by transferring the cash equivalent of Electronic Currency to the User in the amount specified in the Application.
4.4.2. Within 24 hours from the receipt of the Electronic Currency from the User, in the amount specified in the corresponding Application, the BigPay.eu Service is obliged to transfer (transfer) Funds in the manner chosen by the User in the Application.
4.4.3. The size of the BigPay.eu Service fee is reflected in the Application and is confirmed by the User when filling out the application on the Service Website.
4.4.5. The obligations of the BigPay.eu Service for the transfer (transfer) of Funds to the User are considered fulfilled at the time of debiting from the account of the BigPay.eu Service.

5. Additional terms of service
5.1. If the User does not receive E-currency or money from the User to the BigPay.eu Service within 24 hours from the date of the Application, the Service has the right to cancel such an Application. E-currency or funds received after the above period shall be returned to the payer’s details. When making a refund, all the costs of the transfer are made from the funds received at the expense of the User.
5.2. In the event that the User receives the Electronic Currency or money in the amount different from the one specified in the Application from the User to the BigPay.eu Service, the Service has the right to consider this as the User’s order to recalculate the application according to the actually received amount of Electronic Currency or unilaterally cancel the Transaction and execute return to the payer’s details, all expenses for the transfer are made from the funds received at the expense of the User.
5.3. If the BigPay.eu Service fails to fulfill its obligations to send E-currency or money according to the Application for details specified by the User within 24 hours from the moment the User sends the Application on the Site, the User has the right to demand the return of Electronic currency or money in full, except as specified in this Agreement. The requirement to return E-currency or money can be fulfilled by the Service only if, at the time of receipt of such a request, the money equivalent was not sent to the details specified by the User. An increase in the term for the transfer of Electronic currency or cash may be caused by the conditions for processing applications of individual Payment systems, in this case the Service is not responsible and no refund is made.
5.4. The E-currency rate is fixed by the System for no more than 10 minutes from the moment of application submission. If the User has paid more than 10 minutes after the creation of the Application, the System automatically updates the rate and recounts the amount received by the User.
– Bitcoin is considered credited to the account after receiving 2 confirmations of the Blockchain network.

6. Cost of services
6.1. The cost of the BigPay.eu Service services is set by the Service management and published on the Service Website.
6.2. The BigPay.eu Service can independently change the exchange rates of Electronic Currencies and the fees it charges at any time unilaterally, which notifies the Users of the Service by posting information on the Service Website.
6.3. In the Application drawn up by the User on the Service Website, the Rate, the amount of the EPS commission for the operation, the size of the Service fee, the Exchange Method, as well as the total amount of the transferred funds or electronic currency to the User are indicated.
6.4. The BigPay.eu Service withholds the value of its remuneration at the time of the corresponding Transaction.

7. Responsibility of the Parties
7.1. The BigPay.eu service is responsible to the User in an amount not exceeding the amount of Electronic Currency or cash transferred by the User.
7.2. The BigPay.eu Service is not responsible for malfunctions, errors and malfunctions in the operation of software and hardware that ensure the functioning of the Service, which arose for reasons beyond the control of the Service, as well as any losses incurred by the User.
7.3 Service BigPay.eu provides services exclusively for the exchange, purchase and sale of Electronic currencies. The Service in no way accepts payment in favor of third parties, and categorically prohibits transfers to wallets and accounts that do not belong to the User. In the event such cases are identified, the funds are frozen until the circumstances are clarified.
7.4. The BigPay.eu service is not responsible for the User’s losses resulting from fraudulent actions of third parties.
7.5. The user bears all responsibility for the accuracy of the information specified by him when filling out the Application. If the User has not indicated or incorrectly indicated personal data or payment data, the BigPay.eu Service is not responsible for the User’s losses incurred as a result of an error made by him.
7.6. The user guarantees that he is not involved in:
– money laundering operations;
– income from drug / weapon trafficking;
– income from criminal and / or terrorist activities;
– income from trade with countries trade with which is prohibited by international organizations;
– income from any other illegal activity.
7.7. In the event of a delay in the receipt or non-receipt of funds for the details specified by the User through the fault of the Payment system or bank indicated by the User in the Application, the Service does not bear any responsibility for possible damage caused to the User. The user agrees that in this case any claims are presented to them by the Payment system or the bank.
7.8. The Parties are exempted from liability for full or partial failure to fulfill their obligations under the Agreement, if such was the result of force majeure circumstances arising after the entry into force of the Agreement as a result of extraordinary events that could not be foreseen and prevented by reasonable measures.
7.10. In other cases of non-performance or improper performance of their obligations under the Agreement, the Parties shall be liable in accordance with the terms of this Agreement.

8. Other conditions
8.1. It is forbidden to use the BigPay.eu Service for fraudulent and illegal operations.
8.2. The Administration of the Kassa Service reserves the right to provide information about payments to law enforcement and other authorities in accordance with the AML policy of the Service.
8.3. At the request of the Service Administration, the User undertakes to provide documents identifying the person, as well as other information regarding payments.
8.4. User agrees not to disrupt the operation of the BigPay.eu Service by interfering with its software or hardware.
8.5. The BigPay.eu service in case of suspicious actions in the process of filling out an application by the User, in order to avoid damage from hacker attacks, has the right to suspend such operations until the reasons for these actions are clarified.
8.6. The Service Administration has the absolute right to refuse to provide services to any client, without giving reasons.

9. The legal side
9.1 Bigpay.eu reserves the right to refuse service based on various laws or regulations that are effective in various territories, such as certain US states or other countries (“Prohibited Jurisdictions”). If you register to receive the Services on behalf of a legal entity, you represent and warrant that:
(i) such a legal entity is founded and operates in full compliance with the laws of the jurisdiction of the country where it is registered;
(ii) you are authorized by such legal entity to represent its interests.

9.2 Next, confirm that you:

were not previously blocked or deprived of the right to use our Service;
You have full right and authority to enter into this Agreement, and this does not violate the agreements you have previously entered into;
not located, not controlled and not a resident:
a country prohibited by us, or
You are not a person on the List of Persons of Special Categories and Prohibited Persons;
you will not use our Services if any law applicable in your country prohibits this under these Terms.

9.3 Prohibited jurisdictions: we do not provide our service in the following territories:

Iran
Iraq
Afghanistan
Serbia
Pakistan
DPRK
Ethiopia
Sri Lanka
Yemen
Trinidad and Tobago
Tunisia
Syria
Botswana
Commonwealth of the Bahamas
Ghana

Please note that the Credit Card payment method is also not available for the following countries:

Bosnia and Herzegovina
Cuba
Sudan
Uganda
Vanuatu
Lebanon
Bangladesh
Algeria
Bolivia
Cambodia
China
Kyrgyzstan
Macedonia
Nepal
Nigeria
Thailand
Taiwan
Lao People’s Democratic Republic
Guyana
Crimean region

10. Final Provisions
10.1. The parties entered into this Agreement in electronic form and recognize it as legally equivalent to a contract concluded in writing.
10.2. The BigPay.eu service has the right to send the User information on the status of the exchange process, as well as other information, including advertising, to the e-mail specified by him.
10.3. All disputes and disagreements arising or likely to arise from this Agreement shall be resolved through negotiations on the basis of a written statement by the User. Any of the Parties has the right to apply for a dispute to the court at the location of the Service.

11. Cancellation Policy
You or we can close your account at any time, for any reason or without it. In order to close your account, contact our operators.

12. Changes and additions
Bigpay.eu administration reserves the right to make changes and additions to this Agreement at any time unilaterally without prior notice.

updаte 2020/05/22